"Willing to Travel"
I have used your Service Department although I live in Monroe Township (45 minutes away ) because I have always been pleased at the way they service me.
Lillian R.,Monroe Township, NJ
"Knowledgeable Staff"
The Service Consultant showed great knowledge and courtesy. The repair was fast and as promised. I even received a complimentary car wash!
Yang Z,Harrison, N.J.
"Service provided by James Walker & everyone at Springfield Acura"
I would like to extend my sincere appreciation to all the Springfield Acura employees, This letter is not only for James Walker but is also includes the men who do the repairs, the parts department, the department where you pay your bill and also the young men who check your car when you enter or leave the premises.
The reason I continue to use the service at Springfield Acura is directly attributed to the immediate concern of James Walker, however, I would like also like to include Victor, Jessie and Jaime as well as Robert who always greet me with a friendly smile.
The employees at Springfield Acura go out of their way to ensure the customers are satisfied. This is why most of us continue to return instead of using a local mechanic. The reason I came in yesterday was because I did not know how to hook up my new bluetooth phone to my 2005 RL and Victor was most cooperative and provided me with a list of Verizon phones that were compatible.
In my opinion, James Walker has always provided me with excellent service and puts my mind at ease whenever a message appears on my car screen. He has always put my safety as a top priority. That is what customers are looking for but I want it known that I do appreciate everyone of the employees in Springfield.
"Report Card" should read A+++++ for Springfield Acura.
Marie S.,Bayonne, NJ
"Number 1 Dealership"
This dealership has always provided me with excellent service in all departments starting with the Sales department to Service and Parts. I will get my next Acura here and recommend you to all my friends and family.
Phyllis & Lenny K,Springfield, NJ
"Outstanding Facilities"
I received outstanding service! The complimentary car wash was greatly appreciated and the waiting area was excellent with complimentary donuts and coffee.
Richard S. ,Staten Island, NY
"Great Service"
I want to thank you for going out of your way to help me in respect to the remote starter for my 2003 MDX. It would have been much easier to say
".. sorry, that's our policy.." and that would have been that. Instead, you addressed my concern and fixed the problem. So, instead of being upset and dissatisfied, I am pleased to recommend the service department to all of my friends who have Acuras. And, of course, I will return the next time my car needs service! I hope that I am one of the individuals who receive a survey with respect to my visit so that I can give your facility HIGH marks.
Lisa B.,Livingston, NJ
"GREAT BUYING EXPERIENCE"
This was my first Acura purchase and I was looking at Mercedes and BMW, but finally decided on the Acura TL. I visited two other Acura dealers before I purchased and Springfield Acura was the only dealer where I felt important. They treated me as if I was the most important person in the showroom and they were extremely friendly.
Anthony P.,Scotch Plains
"You Did It Again"
Dear Mr. C.....your employees did it again! I have just completed the purchase of my third Acura from your dealership in the last five years. All your personnel made the purchase a pleasure. Each employee conducted themselves in a competent and professional manner. I have had the opportunity to purchase elsewhere, but refuse to do so. Your people have made me a permanent customer of Springfield Acura.
Manuel P.,Westfield, NJ
"Professional Service"
Service was excellent! Everyone is very friendly and professional..especially Jim Walker.
Dana L.,Union, NJ
"Feeling like Family"
Jim Walker makes a 10 year customer feel like family. He and Jaime always give the best service possible - even for a highway dealership.
Arthur C.,West Orange
"Excellent Treatment"
Excellent treatment, enjoyed the coffee and donuts.
Guy D.,Hazlet, NJ
"Thank You!"
Thank you for your excellence!
Robert O.,Bayonne, NJ
"My First Time"
It was my first time at the Service Center. Everyone was amazing! I love being able to make an appointment online!
Venessa W.,Fanwood, NJ
"Excellent Job!"
Springfield Acura did an excellent job!
Greg I.,Staten Island, NJ
"Treated like a Queen!"
I was treated like a queen! What a lovely place!
Florence S,Springfield, NJ
"Extremely Satisifed!"
Extremely satisfied with the service!
Louise M.,Short Hills, NJ
"WOW!!!"
Since I got the Acura Truck (MDX); and have been coming into the service and parts departments, I got the most respectful, professional service and treatment from you guys!! I want to thank you for being so nice and professional. I never had an Acura before and I'm very happy the got my Acura from you guys, and I am going to own an Acura all of the time now.
I especially want to make note that I am so thankful to:
1. Phil Goncalves "The Man"
2. Jaime Manay
3. Wilson Rodriguez
4. Victor Rodriguez
Thank you,
Gabriel
Gabriel L.,Linden, NJ
"Jaime and Crew!"
Jaime and the rest of the staff were excellent, Thanks!
Adam F.,Moutainside, NJ
"Springfield Acura, Well Done!!"
Well done Springfield Acura, you guys did an excellent job!!
Greg I.,Staten Island, NY
"Outstanding!"
OUTSTANDING SERVICE DEPARTMENT!!
Ellen D,South Plainfield, NJ
"Jaime was Great!"
Jaime Manay was patient and kind!
Rachael B.,West Orange, NJ
"Job Well Done"
Service technicians were excellent. The job was done on time and expertly finished. The service technicians advised me on future services needed.
Raymond M.,Maplewood, NJ
"Friendly Service"
Jaime was extremely helpful and friendly. The service department did great work. Keep smiling! Never had a problem!
Pete L.,Westfield, NJ
"I was treated with respect."
I was treated with respect. Everything I needed was done in a timely manner.
Anthony G.,NJ
"Thank you"
Scott was very courteous and helped me pair my cell phone. He did it step by step with me.
Christina,Livingston, NJ
"Great Service"
I am very pleased with the service I have received from Springfield Acura. Thank You!
Adam B.,Berkeley Heights, NJ
