Great service, good people , in all the different areas at the dealer Thanks to my guy , Wilson at the part department 🙌

Nabil and Oren were the best sales men. They were extremely knowledgeable and accommodating. They dismiss any bad stereotypes you may ever have of car salesmen. Thank you very much for all your help.

I would like to take a moment to express my sincere appreciation to Richard Morales and Nabil for making my new car-buying experience such a wonderful one! Both of them were incredibly professional, friendly, patient, and helpful throughout the entire process. They made sure I felt comfortable, answered all my questions, and went above and beyond to make everything smooth and stress-free. It’s not every day you come across people who genuinely care about their customers and treat them with such kindness and respect. Their outstanding customer service truly made a difference, and I couldn’t be happier with ... Read More

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Google - Nov 7, 2026

I would like to take a moment to express my sincere appreciation to Richard Morales and Nabil for making my new car-buying experience such a wonderful one! Both of them were incredibly professional, friendly, patient, and helpful throughout the entire process. They made sure I felt comfortable, answered all my questions, and went above and beyond to make everything smooth and stress-free. It’s not every day you come across people who genuinely care about their customers and treat them with such kindness and respect. Their outstanding customer service truly made a difference, and I couldn’t be happier with my experience and my new car! I highly recommend asking for Richard Morales and Nabil if you’re planning on purchasing a vehicle. You won’t be disappointed! Thank you both for your kindness, professionalism, and outstanding service. You guys are the best!

5 STARS ALL THE WAY! ⭐️⭐️⭐️⭐️⭐️ We had such an amazing experience buying our car! We truly want to give a special shoutout to Richard Morales and Nabil for making this experience so wonderful. From beginning to end, they made us feel welcomed, comfortable, and valued. They were patient, honest, super helpful, and went above and beyond to make sure everything went smoothly. You can tell when someone genuinely loves what they do and cares about their customers, and these two definitely showed that! We couldn’t have asked for a better experience. If you’re planning on buying a car, definitely ... Read More

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Google - Nov 7, 2026

5 STARS ALL THE WAY! ⭐️⭐️⭐️⭐️⭐️ We had such an amazing experience buying our car! We truly want to give a special shoutout to Richard Morales and Nabil for making this experience so wonderful. From beginning to end, they made us feel welcomed, comfortable, and valued. They were patient, honest, super helpful, and went above and beyond to make sure everything went smoothly. You can tell when someone genuinely loves what they do and cares about their customers, and these two definitely showed that! We couldn’t have asked for a better experience. If you’re planning on buying a car, definitely ask for Richard Morales and Nabil! You won’t be disappointed. Thank you both so much for everything! ❤️🚗 truly Amazing

i recently purchased my car from this dealership and i honestly cannot say enough good things about my experience here. I want to give a HUGE thank you to Ryan and Nabil for making what i initially thought would be an intimidating and overwhelming experience such a positive one. I honestly put off buying a car for years because i had a lot of anxiety about making such a big purchase for the first time on my own, (especially as a woman theres an added level of uncertainty when it comes to this process), but i have to say how ... Read More

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Google - Nov 7, 2026

i recently purchased my car from this dealership and i honestly cannot say enough good things about my experience here. I want to give a HUGE thank you to Ryan and Nabil for making what i initially thought would be an intimidating and overwhelming experience such a positive one. I honestly put off buying a car for years because i had a lot of anxiety about making such a big purchase for the first time on my own, (especially as a woman theres an added level of uncertainty when it comes to this process), but i have to say how grateful i am to Ryan and the team for how they handled things with me from the first meeting to the last. Ryan was extremely patient and knowledgeable and took a lot of time making sure i not only understood all of the information and the process, but that i was also happy throughout it. I never felt rushed to make any decisions and i really appreciated him going out of his way to make sure i was taken care of every step of the way. He advocated on my behalf to get me the best deal possible and even helped me with setting up my new car insurance which i am beyond grateful for. Ryan and the team were transparent through the entire process and never made me feel like this was just another sale. I felt like they genuinely wanted me to be happy with my purchase and that made the entire experience for me that much better. Buying your first car or your 10th is a milestone and huge step and Ryan deserves recognition for the way he represents this dealership and treats his customers. He also makes a great coffee so don’t hesitate to ask him for one:) ! Thank you again to Ryan and the entire team for helping me buy my beautiful baby!!

I had a great experience! Richard Morales was excellent, was very friendly, professional, and helpful throughout the entire process. They made everything easy and answered all my questions. I truly appreciate their patience, attention, and dedication to making sure I had a positive experience. Highly recommend!

Good representative cant complain very helpful and realistic person would recommend him to any person

The lady at the service desk was great, she made me feel at easy with the service, because it was my first time taking my car there to get service

My name is Lucy and I want to put a big shout out to Bill Ronnow that is a selfless person thats puts all his love into the person he takes care of with out hesitation. I am so grateful that God sent me an angel 😇 when I went to Springfield acura to buy a car. He take care of all your needs and time and doesn't rush you. Bill ,God bless you always and I am proud to call you a friend 🧡 my fourth Acura and I was a Cadillac girl but you cant go wrong with Acura..... Read More

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Google - Nov 5, 2026

My name is Lucy and I want to put a big shout out to Bill Ronnow that is a selfless person thats puts all his love into the person he takes care of with out hesitation. I am so grateful that God sent me an angel 😇 when I went to Springfield acura to buy a car. He take care of all your needs and time and doesn't rush you. Bill ,God bless you always and I am proud to call you a friend 🧡 my fourth Acura and I was a Cadillac girl but you cant go wrong with Acura..Love you Bill. 😇

⭐⭐⭐⭐⭐ I can’t say enough great things about our experience at Springfield Acura! Demetrius and Andrei were absolutely wonderful from start to finish. Hands down, some of the best customer service we’ve ever experienced when purchasing a car! They found us the exact car we wanted and were incredibly patient while we waited a few weeks for our insurance company to finalize a theft payoff. They held the vehicle for us without making us feel pressured or rushed, which we truly appreciated. They even allowed us an extended test drive, worked with us to get the exact numbers we ... Read More

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Google - Nov 4, 2026

⭐⭐⭐⭐⭐ I can’t say enough great things about our experience at Springfield Acura! Demetrius and Andrei were absolutely wonderful from start to finish. Hands down, some of the best customer service we’ve ever experienced when purchasing a car! They found us the exact car we wanted and were incredibly patient while we waited a few weeks for our insurance company to finalize a theft payoff. They held the vehicle for us without making us feel pressured or rushed, which we truly appreciated. They even allowed us an extended test drive, worked with us to get the exact numbers we needed, and had the car ready, washed, and waiting for us when it was time to finalize everything. The entire transaction was seamless, and both Demetrius and Andrei went above and beyond to make sure we were happy. Car buying can sometimes be stressful, but they made the whole experience easy and enjoyable. If you’re shopping for an Acura, ask for Demetrius and Andrei! We couldn’t have asked for a better experience. Thank you both!

This was a wonderful first experience at Springfield Acura. Couldn’t have asked for a more seamless transaction. David L. was extremely helpful, personable, and easy to work with. Highly recommend!

Amazing experience with Richard on returning my lease and getting a new one.

This would’ve been a 5 star review David Lutz was a great salesman he took his time guided me to the vehicle I wanted .Nabil Ghoniem also help close the deal with his experts in getting the number I needed to make the deal go through. As far as the finance department at the end very unprofessional this is not my first rodeo he walked over to the salesman’s desk where I was waiting for him drops paperwork on the desk walks off didn’t even bring me to his office to explain the contract. I literally had to ... Read More

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Google - Oct 31, 2026

This would’ve been a 5 star review David Lutz was a great salesman he took his time guided me to the vehicle I wanted .Nabil Ghoniem also help close the deal with his experts in getting the number I needed to make the deal go through. As far as the finance department at the end very unprofessional this is not my first rodeo he walked over to the salesman’s desk where I was waiting for him drops paperwork on the desk walks off didn’t even bring me to his office to explain the contract. I literally had to request for him to explain and when he came back he had an attitude like if I was in the rush. I requested to speak to a manager which he came and took his time to explain. Highly disappointed in the service i received from that specific individual from the finance department.

Great experience with Oren! Made the entire car-buying process very smooth. Highly recommend!

Richard helped me buy my first car he was amazing very kind and patient amazing service

I had a great experience at Acura of Springfield, NJ! Nebil, the manager, and Demetrius, my salesperson, were both extremely helpful, professional, and attentive throughout the entire process. They made everything transparent and easy to understand, answered my questions, and ensured the entire experience was smooth and stress-free. I really appreciated their honesty and the time they took to make sure I felt comfortable with my decision. I highly recommend asking for Demetrius if you’re considering purchasing or leasing an Acura. Thank you both for such a great experience!

I have leased three Acuras from Springfield Acura, and this experience will be the last one. I dropped off my ZDX on September 8, 2026 because water was leaking into the passenger side floorboard, enough to leave about half an inch of standing water every time it rained. My salesperson had never heard of this issue, even though it has been widely reported on this model. The car also needed recall work, which they agreed to handle at the same time. They told me the repair would take about 10 days. I got the car back on October 26, nearly seven weeks later. During ... Read More

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Google - Oct 26, 2026

I have leased three Acuras from Springfield Acura, and this experience will be the last one. I dropped off my ZDX on September 8, 2026 because water was leaking into the passenger side floorboard, enough to leave about half an inch of standing water every time it rained. My salesperson had never heard of this issue, even though it has been widely reported on this model. The car also needed recall work, which they agreed to handle at the same time. They told me the repair would take about 10 days. I got the car back on October 26, nearly seven weeks later. During that time my salesperson left the company and nobody took over my case. No one called me with updates. I had to call repeatedly just to find out where my car stood. When the car was ready, I explained that I live about 90 miles away and needed a few days to arrange the trip. We agreed on today, October 26, so they knew I was coming. When I arrived, no one greeted me. I returned the loaner and was handed my keys. The car was filthy, and I have never gotten a car back from a dealership in that condition. When I asked about it, I was told cleaning is a courtesy and not automatic, and it was done only after some visible reluctance. The car also had only a 12% charge, enough for roughly 40 miles of a 90 mile drive. When I asked to charge it, I was told they don't charge cars before returning them, and compared it to not adding gas. After two months in their shop, that answer made no sense. They have only one standard charger, and it was already in use. I should also mention why I was driving 90 miles in the first place. There is an Acura dealership about a mile from my house, but because I did not lease my car through them, they would not provide a loaner and said they would need to keep the car for at least 10 days. Acura is one brand, and owners should receive the same courtesies at any Acura dealership no matter where the car was leased. That policy is a problem for Acura corporate, and it left me with no practical option except the dealership I went to. A dealership that keeps a customer's car for seven weeks should communicate, have the car clean and charged, and treat the customer with basic respect. I received none of that. I will not be leasing from this dealership again.

I have leased three Acuras from Springfield Acura, and this experience will be the last one. I dropped off my ZDX on September 8, 2026 because water was leaking into the passenger side floorboard, enough to leave about half an inch of standing water every time it rained. My salesperson had never heard of this issue, even though it has been widely reported on this model. The car also needed recall work, which they agreed to handle at the same time. They told me the repair would take about 10 days. I got the car back on October 26, nearly seven weeks later. During ... Read More

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DealerRater - Oct 26, 2026

I have leased three Acuras from Springfield Acura, and this experience will be the last one. I dropped off my ZDX on September 8, 2026 because water was leaking into the passenger side floorboard, enough to leave about half an inch of standing water every time it rained. My salesperson had never heard of this issue, even though it has been widely reported on this model. The car also needed recall work, which they agreed to handle at the same time. They told me the repair would take about 10 days. I got the car back on October 26, nearly seven weeks later. During that time my salesperson left the company and nobody took over my case. No one called me with updates. I had to call repeatedly just to find out where my car stood. When the car was ready, I explained that I live about 90 miles away and needed a few days to arrange the trip. We agreed on today, October 26, so they knew I was coming. When I arrived, no one greeted me. I returned the loaner and was handed my keys. The car was filthy, and I have never gotten a car back from a dealership in that condition. When I asked about it, I was told cleaning is a courtesy and not automatic, and it was done only after some visible reluctance. The car also had only a 12% charge, enough for roughly 40 miles of a 90 mile drive. When I asked to charge it, I was told they don't charge cars before returning them, and compared it to not adding gas. After two months in their shop, that answer made no sense. They have only one standard charger, and it was already in use. I should also mention why I was driving 90 miles in the first place. There is an Acura dealership about a mile from my house, but because I did not lease my car through them, they would not provide a loaner and said they would need to keep the car for at least 10 days. Acura is one brand, and owners should receive the same courtesies at any Acura dealership no matter where the car was leased. That policy is a problem for Acura corporate, and it left me with no practical option except the dealership I went to. A dealership that keeps a customer's car for seven weeks should communicate, have the car clean and charged, and treat the customer with basic respect. I received none of that. I will not be leasing from this dealership again.

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First time at Springfield Acura - I was super impressed at the quick intake and valet parking. They called when the car was done and finished me up quickly! Great service

I would like to express my sincere appreciation to the entire Springfield Acura team and, especially, to Nabil Ghoniem and Oren for their outstanding service and professionalism. Nabil and Oren are true assets to the dealership. Their professionalism, knowledge, courtesy, and genuine commitment to customer satisfaction make the entire experience exceptional. They treat customers with respect, take the time to listen, and go above and beyond to ensure customers feel valued and well taken care of. The entire Springfield Acura team deserves recognition for creating such a positive and welcoming environment. It is refreshing to work with people who take ... Read More

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Google - Oct 24, 2026

I would like to express my sincere appreciation to the entire Springfield Acura team and, especially, to Nabil Ghoniem and Oren for their outstanding service and professionalism. Nabil and Oren are true assets to the dealership. Their professionalism, knowledge, courtesy, and genuine commitment to customer satisfaction make the entire experience exceptional. They treat customers with respect, take the time to listen, and go above and beyond to ensure customers feel valued and well taken care of. The entire Springfield Acura team deserves recognition for creating such a positive and welcoming environment. It is refreshing to work with people who take pride in what they do and genuinely care about their customers. A special thank you to Nabil Ghoniem and Oren for their exceptional dedication and outstanding customer service. They represent the Acura brand with professionalism and integrity, and Springfield Acura is fortunate to have them on its team. I highly recommend Springfield Acura to anyone looking for an outstanding dealership experience. Thank you, Nabil, Oren, and the entire team, for your excellent work!

Put a deposit on a car three weeks and they still haven’t returned it.

It was an absolute pleasure working with Demetrius over at Springfield Acura! From start to finish, he made me feel comfortable and at ease throughout the entire process. He was incredibly knowledgeable, patient, and took the time to answer every single one of my questions. Truly a great experience all around! And let’s not forget how fly he is! 😂🔥 Thank you so much again, Demetrius! I genuinely appreciate you and all your help! 🫶🏼

Great service Wonderful Staff.

Richard M, Anthony and Ryan was very helpful finding us a car that we were happy with. They were very kind and enthutiastic about what we wanted to get out of the deal we made and they did evrything they can to make it happen. So thanks everyone. Happy customer!

Sean Dyer was a wonderful and polite sales person. He was very helpful helping my son buy his first MDX. He made buying a car very pleasant experience.

Went in without an appointment on a Saturday morning for an emergency. When I tell you it was busy....it was BUSY. I was expecting to be turned away but it was just the opposite. Tara greeted me,explained the wait time, and even told me about a recall. FANTASTIC SERVICE. I can't say enough about how great of an experience this was!

UPDATE: I'm revising my original review after several conversations with Phil, the service manager. I believe in giving credit where it's due, correcting mistakes, and acknowledging when a business makes an effort to address concerns. First, a sincere apology to Jander Calcano, whom I unfairly criticized in my original review. Jander was patient, professional, and attentive. He took my concerns seriously and deserves recognition for that. Phil has also been helpful in providing insight into Springfield Acura's approach to customer service. During our first conversation, we spent considerable time reconciling the dates of my service visits. I ... Read More

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Google - Oct 10, 2026

UPDATE: I'm revising my original review after several conversations with Phil, the service manager. I believe in giving credit where it's due, correcting mistakes, and acknowledging when a business makes an effort to address concerns. First, a sincere apology to Jander Calcano, whom I unfairly criticized in my original review. Jander was patient, professional, and attentive. He took my concerns seriously and deserves recognition for that. Phil has also been helpful in providing insight into Springfield Acura's approach to customer service. During our first conversation, we spent considerable time reconciling the dates of my service visits. I reviewed my phone records, recognized that I'd been off by a day, and apologized. Accuracy matters, and I appreciate Phil's commitment to establishing the correct timeline. We also discussed the mirror issue. My repair order explicitly documents a nighttime visibility complaint, including the words "It glares." The technician's findings, however, focus on rear window tint obstructing the rearview mirror and conclude that the system is working as designed. Phil explained that the technicians focused on the functionality they understood to be the complaint. It's fascinating how differently a written service concern can be interpreted. I also learned that Springfield Acura sometimes offers customers the opportunity to retrieve their vehicles before all work is completed, since many customers prefer not to leave their cars at the dealership. This provided some welcome context for why my vehicle was returned while the original window issue remained unresolved. Phil has now called to inform me that the vehicle is ready again. I appreciate the follow-up and look forward to verifying the repairs when I collect it. I believe reviews should evolve as circumstances change, which is precisely why I'm updating this one rather than deleting it. After nearly 20 years as a Honda customer, this experience has certainly given me a new perspective on dealership service, communication, and the importance of carefully reviewing repair orders. Thank you to Jander for his professionalism and to Phil for taking the time to explain the dealership's perspective. Four stars for the continued communication and educational experience. I'm looking forward to seeing whether the completed repairs are as thorough as the discussions surrounding them.

Great service Richard Morales

I appreciate Samantha Hunter a million times over for calling us as soon as the car I had my heart set on became available. She held tightly onto the keys until we got there. At arrival we were assigned to Richard to view our new car and to finalize our agreement which was a smooth process. He didn’t force us to get any unnecessary add ons and made sure we were comfortable with each step. There should be more sale associates with both of their kindness and understanding!

Thank you Richard Morales and Samantha Hunter for your great service and support, my wife Jennifer was interested in the Elantra and from the time we called in Samantha greeted us in a professional polite manner and once we came in Richard Morales assisted us showing us the car, answering our questions and doing all the paperwork in a timely manner thank you so much for the first time I come here you guys impress me with your grade level of service and I would highly recommend all my neighbors, coworkers and friends to you guys Especially Richard Morales he ... Read More

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Google - Oct 3, 2026

Thank you Richard Morales and Samantha Hunter for your great service and support, my wife Jennifer was interested in the Elantra and from the time we called in Samantha greeted us in a professional polite manner and once we came in Richard Morales assisted us showing us the car, answering our questions and doing all the paperwork in a timely manner thank you so much for the first time I come here you guys impress me with your grade level of service and I would highly recommend all my neighbors, coworkers and friends to you guys Especially Richard Morales he was really cool. :-). Thanks

Demetrius was the best and I would recommend anyone in everyone to come to him for a car.

Great work and willing to negotiate, Richard morales took care of me. I highly recommend. He got me in a out of there with no complications

Demetrius Anthony and manny did such an amazing job from start to finish with helping my buy my first car this was truly and experience that I won’t forget thank you guys soooo much I’ll see you guys in the future

It's a car dealership. They are about making their money on a sale of a vehicle. That being said....I will NEVER had it mean NEVER lease/buy a vehicle from here. You have an issue and they barely listen, just find a reason to charge you. I prefer to service my vehicle at the dealership, that's the only reason I still come here.

Unfortunately, we weren't able to come to an agreement on my MDX purchase, but Josh from Client Care/Service was great. He was responsive, professional, and went above and beyond to address my concerns and ensure I had a positive experience with Springfield Acura.

Great experience here. Had excellent service from Richard Morales. Very helpful, made the experience quick & easy. Definitely recommend coming here & seeing him for any help.

Car purchasing should always be this easy!!! Both Demetrius and Andrei were amazing!

On 9/19 after taking my car to the Springfield Acura dealership for an oil change, I stopped at the service station a short distance away. When attempting to leave the gas station, my car would not start. I made several calls to the dealerships service department only to receive the service representatives voice-mail. Totally frustrated, I was finally able to speak with Stephanie Oquendo. Stephanie is extremely knowledgeable, she understood my frustration and explained what measures were needed to get my vehicle running again. She took the time to follow up ensuring I reached my destination safely, and we discussed the ... Read More

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Google - Sep 19, 2026

On 9/19 after taking my car to the Springfield Acura dealership for an oil change, I stopped at the service station a short distance away. When attempting to leave the gas station, my car would not start. I made several calls to the dealerships service department only to receive the service representatives voice-mail. Totally frustrated, I was finally able to speak with Stephanie Oquendo. Stephanie is extremely knowledgeable, she understood my frustration and explained what measures were needed to get my vehicle running again. She took the time to follow up ensuring I reached my destination safely, and we discussed the measures required to fully resolve the matter. Springfield Acura is fortunate to have an employee of Stephanie's caliber. Stephanie went above and beyond and I am thankful for her assistance.

Rayan Allabdalla was great! Absolutely recommend 🤩

I had to opportunity to be helped by Richard Passananti today to purchase my first vehicle! He was the most patient and kind person! He didn’t mind me changing my mind and gave me tons of advice for the car! He was very sweet and extremely easy to talk to! If you’re buying a car, I will suggest to ask for Richard! You will have an amazing time!

If u guys come here Raayan is the way to go , kept everything straight forward and didn’t bullshit me with anything . I got a 2020 ford mustang, test drive was great and he treated me like family upon arrival. 10/10 experience it was my first time buying a car!!

Demetrius is a very professional, friendly and courteous sales representative. The service we received from him is second to non. I was feeling a bit nervous early on but he broke the ice. Best service I've received in awhile. Thanks Demetrius.

I don’t have a good experience from this dealership.

My cousin purchased an Acura from them and paid for the vehicle in full when she returned to pick up her title she was told that she was “making a mistake” and that she was probably supposed to be picking up my registration. As a young black woman, WITH HER MASTERS DEGREE, WITH HER BRAND NEW CAR THATS PAID IN FULL WITH NO CAR PAYMENTS I cannot ignore how uncomfortable and disrespectful that interaction made her feel. She got back in the car with me questioning whether she would have been treated differently if she were older, or a different ... Read More

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Google - Sep 15, 2026

My cousin purchased an Acura from them and paid for the vehicle in full when she returned to pick up her title she was told that she was “making a mistake” and that she was probably supposed to be picking up my registration. As a young black woman, WITH HER MASTERS DEGREE, WITH HER BRAND NEW CAR THATS PAID IN FULL WITH NO CAR PAYMENTS I cannot ignore how uncomfortable and disrespectful that interaction made her feel. She got back in the car with me questioning whether she would have been treated differently if she were older, or a different race. Whether intentional or not, stereotyping and making assumptions about customers is unacceptable. She paid for her vehicle in full and deserved to be treated like a valued customer—not like someone who didn’t know what they was talking about. A dealership should be able to answer a customer’s question without making them feel belittled or unintelligent. AND SHE WILL ALSO BE CALLING THE MANAGER ON THAT LADY AT THE FRONT DESK!

I had an excellent experience working with Demetrius. He was professional, friendly, knowledgeable, and genuinely committed to making sure I find the right vehicle. He made the entire process smooth and stress free. Answered all my questions and never made me feel pressured. Great car buying experience.

Huge shout out to Justin! As a first time buyer he made the process very easy and comfortable. He answered all of my questions and laid out all the details in a very easy to understand way for me. I am truly grateful for his expertise and help in buying my first car!

I had a great service experience overall. The associate answered all my questions patiently, including explaining what the service recall was about, and gave me a realistic estimate of when the car would be ready. They also performed a complimentary inspection to check for any other potential issues, which I appreciated. What stood out most was that the associate didn’t push me toward expensive additional services — instead, they clearly explained what could happen if I chose not to do them, and let me decide. Overall, a transparent and helpful experience. Would recommend.

I had a great experience with Demetrius from start to finish. He was patient, knowledgeable and never pushy. He took the time to answer all our questions and made the whole process easy.

Thank you Richard Morales and Nabil the manager for such an amazing experience, is being a while since i got a new car so I did my shopping around but once I test drove the ADX and met Richard I knew this was the right car and place to buy. Very upfront on the pricing and the process was smooth and quick. Come see Richard Morales for your next car you will not be disappointed.

I had a great experience working with Mr. Demetrius Phillander! He was easy to talk to, honest and transparent throughout the whole process. He worked quickly to get me a great deal and made sure I got everything I was looking for in my new car. I would definitely recommend him!

My purchase of a 2026 MDX from Springfield Acura left me feeling misled and pressured. Other Acura dealers had been upfront about pricing and financing. Springfield had those competing figures and presented an offer that appeared better, but did not disclose beforehand that the rate tied to the $2,500 incentive would exceed 6% despite my 811 credit score. In my view, Springfield used the transparent competing offers to make its numbers look better without clearly showing the true financing cost. I had recently totaled my previous MDX and made it clear that safety was my priority. I was not in a reasonable position to ... Read More

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Google - Sep 2, 2026

My purchase of a 2026 MDX from Springfield Acura left me feeling misled and pressured. Other Acura dealers had been upfront about pricing and financing. Springfield had those competing figures and presented an offer that appeared better, but did not disclose beforehand that the rate tied to the $2,500 incentive would exceed 6% despite my 811 credit score. In my view, Springfield used the transparent competing offers to make its numbers look better without clearly showing the true financing cost. I had recently totaled my previous MDX and made it clear that safety was my priority. I was not in a reasonable position to negotiate for hours: I had an insurance check, a rental that had to be returned that day, and significant stress about driving in rush-hour traffic after my accident. When the actual financing was finally presented, I became upset and said I wanted to cancel the transaction. My salesperson, Samantha, did not come out to address my concerns, and the general manager participated in the pressured process without clearly explaining the financing. I believed I was financing through Acura Financial and did not learn that Santander held my loan until its bill arrived. Despite knowing my recent accident made safety especially important, no one went over the vehicle, its safety systems, or its changed features with me. I sent a detailed written request for answers and received neither a response nor an acknowledgment. I am asking Springfield Acura’s ownership and Acura corporate to review this transaction and respond to me in writing.

I gave this dealership multiple chances over the past year, and unfortunately my most recent experience with Carlos Lasso was enough for me to say steer clear. A little over a year ago, I was considering trading my 2020 MDX for a newer model. My credit was never an issue, but I wasn’t sure what the payments would look like, so I was upfront that I mainly wanted to review numbers on two specific vehicles before wasting anyone’s time. Carlos insisted on a test drive first, I said okay, fine. After a test drive, I pointed out a suspension ... Read More

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Google - Aug 20, 2026

I gave this dealership multiple chances over the past year, and unfortunately my most recent experience with Carlos Lasso was enough for me to say steer clear. A little over a year ago, I was considering trading my 2020 MDX for a newer model. My credit was never an issue, but I wasn’t sure what the payments would look like, so I was upfront that I mainly wanted to review numbers on two specific vehicles before wasting anyone’s time. Carlos insisted on a test drive first, I said okay, fine. After a test drive, I pointed out a suspension noise that needed repair. Ultimately, the numbers didn’t make sense, so I waited. A year later, I returned. My credit was even better, and I had paid down considerably more of my current MDX, so I was in a much stronger position for a trade in. I tried again to work with Carlos on a specific vehicle. He repeatedly told me his price was the “absolute best” and even said the vehicle would definitely be gone if I left. That same day, I purchased a newer MDX elsewhere with lower mileage, new tires, brakes/rotors, all-weather mats, and for about $2,000 less overall. Despite that experience, I still referred a friend here who purchased a new Integra. Months later, another friend desperately needed a vehicle but had some credit challenges. Before we came in, I called the dealership, explained her situation, and was told they understood and that we should still come in because they could likely work with her and try to get her into something. Since she had previously had bad dealership experiences, she asked me to come for support. When we arrived, Carlos saw me pull up in my newer MDX and one of the first things he said was, “Oh, you ended up getting the car you wanted anyway.” I simply told him I received a good deal elsewhere and moved on. Before the appointment, I had specifically requested that the notes state not to ask me to co-sign, because I was only there to support my friend and did not want to feel like I was being out on the spot to make the deal go through. Carlos confirmed that he had read the notes and understood her credit situation. Yet when we sat down, he opened the appointment and turned the screen toward her, basically showing her the note: “DO NOT ASK FRIEND TO CO-SIGN, AS REQUESTED.” Totally put me on the spot. Moving forward… Her credit ultimately made the deal difficult, which we understood and expected. The issue was Carlos’s attitude afterward. As we were leaving, I told him I appreciated the help and that I had tried to bring him more business. His response to my face and in front of my friend was, “Yeah, yeah, cool. Nothing new with you.” He then claimed I never gave him a chance to beat the price on my new MDX, despite previously telling me his price was the absolute best and would not change. Completely unnecessary, dismissive, and unprofessional toward someone who had returned multiple times and even referred customers to the dealership. I won’t be bringing any more business here.

Around 7 years and very disappointing experience with this dealership. I took my girlfriend’s car in and explained that there was a noise outside in the back that we were unfamiliar with. The person who assisted us never explained the inspection fee or how much it would cost. I was under the impression that they would contact my girlfriend before proceeding with anything, and she told me that they would, but she never received any message, call, or notification. I waited nearly three hours because the oil also needed to be changed, and the final bill came out to over $300. ... Read More

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Google - Aug 18, 2026

Around 7 years and very disappointing experience with this dealership. I took my girlfriend’s car in and explained that there was a noise outside in the back that we were unfamiliar with. The person who assisted us never explained the inspection fee or how much it would cost. I was under the impression that they would contact my girlfriend before proceeding with anything, and she told me that they would, but she never received any message, call, or notification. I waited nearly three hours because the oil also needed to be changed, and the final bill came out to over $300. I assumed they had contacted my girlfriend, but she had no idea about the charges or what had been done as the dealer always contact her before they proceed to do something, Whether this was a communication issue or not, I believe an Acura dealership should treat its customers with courtesy and professionalism. Unfortunately, that was not our experience. I have never seen dealership employees act so condescendingly toward customers and insist that we had “agreed to everything” when that was not what happened. Afterward, we received several calls saying that the situation would be investigated and that someone would contact us, but nobody ever followed up. Eventually, another woman called and said she was reaching out as a courtesy call to see what had happened. However, we felt that she became defensive and upset by the things we were explaining. She also said she would look into what could be done, but once again, we never received another call. We only have about one year left on this car, and we had been considering getting another vehicle from Acura and trading this one in. After this experience, however, we have completely changed our minds. We have already found another dealership that provides a completely different level of customer service. Unfortunately, I cannot recommend this Acura dealership based on our experience. We are extremely disappointed—not only with the dealership, but also with the way this experience has affected our perception of the Acura brand. Almost 7 years for nothing.

If I could give negative stars I would. Everything about my visit to Acura of Springfield today was underwhelming, and I honestly would not recommend this service department to anyone. I previously took my vehicle to Honda because it was closer, and that experience completely outshined what I received here. That is especially disappointing considering Acura is supposed to be the premium brand. When I arrived at the service department, the valet told me I could sit outside while they gathered my vehicle information. The first thing I noticed was the ripped seating, rusted furniture, and generally neglected appearance. That ... Read More

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Google - Aug 1, 2026

If I could give negative stars I would. Everything about my visit to Acura of Springfield today was underwhelming, and I honestly would not recommend this service department to anyone. I previously took my vehicle to Honda because it was closer, and that experience completely outshined what I received here. That is especially disappointing considering Acura is supposed to be the premium brand. When I arrived at the service department, the valet told me I could sit outside while they gathered my vehicle information. The first thing I noticed was the ripped seating, rusted furniture, and generally neglected appearance. That was the first red flag. Inside, the service check-in area felt like a cramped corner office with only three desks. Tara, who checked me in, was extremely nice and was probably the only positive part of the entire experience. The customer waiting area was another small, enclosed corner with one television and seating arranged in a U-shape so everyone was facing one another. The high chairs near the laptop workspace were damaged, the walls and furniture were worn, and the area was visibly dirty. There were pretzels scattered across the floor, and multiple employees walked through, stepped on them, and continued with their day without making any effort to clean them up. It was embarrassing to watch and showed how little attention is given to the condition of the facility. The sales floor itself is also extremely small, with space for only about four vehicles in the showroom. Between the cramped layout, damaged furniture, dirty floors, and neglected waiting areas, the entire dealership felt poorly maintained and completely inconsistent with the Acura brand. After the service was completed, my vehicle went through the complimentary car wash as expected. The issue is that it was returned with obvious dirt marks and streaks still visible on the doors. The employees could clearly see that the vehicle had not been properly cleaned, yet no one made any effort to correct it before handing it back to me. There is no value in offering a car wash if the vehicle is still returned dirty and I now have to take it somewhere else to be cleaned properly. The photos speak for themselves. This location clearly needs stronger management, better maintenance, and employees who take pride in the condition of the dealership and the vehicles returned to customers. I will not be coming back.

I have had a horrible experience with this service center. I brought my car in twice to have the exact same issue fixed. Both times, I showed up to pick up the vehicle only to find out the problem was never resolved. Instead of having it ready, I was forced to sit and wait for over two hours while they attempted to fix it on the spot.The communication here is practically non-existent. When dropping my car off at 9:00 AM, I was told it would be ready in 60 to 75 minutes. I didn't receive a single update or phone call ... Read More

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Google - Jul 31, 2026

I have had a horrible experience with this service center. I brought my car in twice to have the exact same issue fixed. Both times, I showed up to pick up the vehicle only to find out the problem was never resolved. Instead of having it ready, I was forced to sit and wait for over two hours while they attempted to fix it on the spot.The communication here is practically non-existent. When dropping my car off at 9:00 AM, I was told it would be ready in 60 to 75 minutes. I didn't receive a single update or phone call all day. I finally had to call them myself after 4:00 PM just to get information. They completely lack regard for their customers' time and do not follow through on their promises.

Terrible service, l took my car for service, and, to find out they burned my fuse box. I drove my car out of the dealership, and started with problems. My car was fine when l dropped it off. This dealer, is so disgusting, they thought l wouldn't find out. I took it to a different Acura dealer for service, they told me they burnt my fuse box, and, l needed a new one. It cost me 2,000. I never went back to that place. I will never buy a car there again. It was filed with Springfield police.

Terrible service. Do not come here!

will never visit this service center again

Sean was very professional and polite. We traded in our old Mdx and bought a new one. We love the Acura and look forward to enjoying it down the road. The original review above was posted while I was still at the dealership before I picked up the car. Since then, the experience has been a nightmare. Sean was polite, however the management was unresponsive and uncooperative. The easiest sale to make is someone that loves the brand and model and wants to buy another one, has good credit and pays cash. This was me. I love the mdx but ... Read More

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Google - May 16, 2026

Sean was very professional and polite. We traded in our old Mdx and bought a new one. We love the Acura and look forward to enjoying it down the road. The original review above was posted while I was still at the dealership before I picked up the car. Since then, the experience has been a nightmare. Sean was polite, however the management was unresponsive and uncooperative. The easiest sale to make is someone that loves the brand and model and wants to buy another one, has good credit and pays cash. This was me. I love the mdx but will never buy another car from Springfield Acura. I could have been a friend and customer for life. They are all smiles until they cash your check.

Bought a ZDX from Richard(salesman) here for my wife. It was a great experience and since the purchase they have been very friendly. We will definitely go back for our next Acura

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I don't know where all the good reviews come from. If I could give 0 stars I would. Set up an appointment a week ago to have a recall issue done on my RDX. Took time off from work to drop the car off this morning. Was then called back 45 minutes later to tell me they don't have the part. How do you take an appointment for a recall then not have the necessary part? Then I was told by the service rep that it was out of his hands, it is first come first serve. That's ridiculous. ... Read More

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Google - Mar 31, 2026

I don't know where all the good reviews come from. If I could give 0 stars I would. Set up an appointment a week ago to have a recall issue done on my RDX. Took time off from work to drop the car off this morning. Was then called back 45 minutes later to tell me they don't have the part. How do you take an appointment for a recall then not have the necessary part? Then I was told by the service rep that it was out of his hands, it is first come first serve. That's ridiculous. Why have an appointment then? Will never go back to this dealership for service. Different experience I had at Maplecrest Lincoln recently. When they made a part mistake, they actually came to my house and repaired the car there in my garage. That's service!

Strangest attempt to purchase a car in my life. I did not know internet pricing was the lowest a dealership offered so I went (45 miles one way) thinking I was negotiating a purchase after making an Internet offer. They took me late for my appointment & the car was not ready. My offers were not accepted and the sales manager countered after considerable time. I did not accept the counter offer that day but called back the following week to accept the offer only to be told by the general manager their counter offer was no longer viable. The GM ... Read More

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Google - Mar 22, 2026

Strangest attempt to purchase a car in my life. I did not know internet pricing was the lowest a dealership offered so I went (45 miles one way) thinking I was negotiating a purchase after making an Internet offer. They took me late for my appointment & the car was not ready. My offers were not accepted and the sales manager countered after considerable time. I did not accept the counter offer that day but called back the following week to accept the offer only to be told by the general manager their counter offer was no longer viable. The GM also told me not to buy the car and he was raising the price on the car they have had in the lot since July, 2025. The dealership is dirty. I didn't realize how worn out it was until I went somewhere else to purchase my Acura MDX. Live and Learn. There are more professional Acura operations elsewhere.

We recently had a horrible experience with Springfield. Had found a certified preowned MDX of interest. Since we live out of state, all communication was done on the phone. The followup was poor from multiple people. We were looking to trade and the trade offer of our 2016 MDX was ridiculously low. I called multiple times and never received a price from the sales rep. Low and behold they called three days after our last communication and declined our offer and actually raised the selling price by $4000. Unbelievable.

The worst dealership there is. At least for us. Save your self a trip. There is no professionalism here. The staff here doesn’t know how to talk and disrespects you. I drove 1 1/2 hours to this dealer and contacted them multiple times prior. They gave us a clueless car dealer Albert. Absolutely clueless. He’s been working there for 3 months but have no clue about anything involved with a car. Long story short the car when we reached there probably haven’t been touch for months, isn’t starting and needs to be jumped. 1 1/2 hours to get his car ready ... Read More

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Google - Jan 19, 2026

The worst dealership there is. At least for us. Save your self a trip. There is no professionalism here. The staff here doesn’t know how to talk and disrespects you. I drove 1 1/2 hours to this dealer and contacted them multiple times prior. They gave us a clueless car dealer Albert. Absolutely clueless. He’s been working there for 3 months but have no clue about anything involved with a car. Long story short the car when we reached there probably haven’t been touch for months, isn’t starting and needs to be jumped. 1 1/2 hours to get his car ready but nah not important to get it ready before we come. We waited good 45 minutes for Mr Albert to Jump a dang on car. And the car is showing all type of signs. He goes in and out to his manager a billion times to ask basic questions. When we got in yo test drive the car and Albert goes you guys drive it and come. Am like aren’t you going to show us the car like any basic dealership? Then he reluctantly shows us the car when I drove is showing all these signs and he is saying oh we are certified we will fix everything before we sell it. Before you show a car isn’t it basic to have everything checked out before you show it? After the test drive he takes me inside to review everything. I had a trade in, he took my keys and put in his pockets. He goes to review my trade in came back and said I have the best trade in value for you gave me a lowball offer of 2000 dollars on a car I sold for 9000 dollars the next day. When I questioned it he said you people come here and think you can get anything. Seriously who does this man think he is. Obviously he said you people referring to my race. Because he might think he is better than someone of a different race. He wasted another two hours of mine by holding up my car. Every 10 minutes he goes inside to talk to his manager. Then he comes back and ask for my credit card??? Which dealer asks for a credit card before the deal is done or a number is put together. After a while I was like your manager need to come here and deal with this. Reluctantly his big boss comes. This man might be more clueless than the his workers. Try to low ball me again. Mean while all this time they are holding my keys hostage. Total of 3 1/2 hours wasted at this terribly led dealership. Please save your self time and energy. I don’t know how this is a Acura.

Can’t give less than 1 star Worst place to leave your vehicle for service Disgusting waiting room not even cell charger is working. WiFi sucks will not be able on work and one care about waiting room Service advisor is not helpful at all and They charge extra for using credit card

Poor Customer Service– Springfield Acura I just called the service department at Springfield Acura and had an extremely frustrating experience. After 3 calls being put on hold and then disconnected, I spoke with a service rep named Franklin. All I needed to know was whether they had a specific part in stock before coming in for service the next morning. Franklin immediately said he didn’t know if they had it. So I asked a simple question: If I come in tomorrow, how would you find out? He told me he would check with the parts department. That should’ve been ... Read More

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Google - Dec 29, 2025

Poor Customer Service– Springfield Acura I just called the service department at Springfield Acura and had an extremely frustrating experience. After 3 calls being put on hold and then disconnected, I spoke with a service rep named Franklin. All I needed to know was whether they had a specific part in stock before coming in for service the next morning. Franklin immediately said he didn’t know if they had it. So I asked a simple question: If I come in tomorrow, how would you find out? He told me he would check with the parts department. That should’ve been the next step right there — for him to check and let me know. Instead, he said “I’m confused” and asked if I wanted to be transferred to parts, like it wasn’t his responsibility to confirm something basic before booking service. I shouldn’t have to chase down the answer myself when I’m literally calling the service department to get help. I was then transferred, ended up dealing with AI to place an order, and I still don’t know if the part will actually be there in the morning. Instead of resolving my question, I was passed around and left without a clear answer. Beware of buying a “luxury” vehicle at Springfield Acura — the customer service is seriously lacking for the price point and expectations that come with the brand.

UPDATE 12/27: to the owner that responded to this. were you are the dealership when this occured? As i repeatedly asked for an owner or GM to speak with. Or are you basing your response on what Anthony tells you? if you provide me with a personal contact, I would be happy to send you evidence to the contrary. I also find it inappropriate for a manager to say to a customer "I need a burbon after dealing wtih you people". You would not have a business if it were not for us people. I also would consider you ... Read More

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Google - Dec 23, 2025

UPDATE 12/27: to the owner that responded to this. were you are the dealership when this occured? As i repeatedly asked for an owner or GM to speak with. Or are you basing your response on what Anthony tells you? if you provide me with a personal contact, I would be happy to send you evidence to the contrary. I also find it inappropriate for a manager to say to a customer "I need a burbon after dealing wtih you people". You would not have a business if it were not for us people. I also would consider you call the customers taht were meeting with Albert at the same time were were there yesterday, and ask them for their story which was identical to ours. You can disagree all you would like on this post, but you should be concerned about how customers are spoken to and again I would be happy to personally share information with you as the behavior was egregious and I was ready to sign the offer presented until suddenly Anthony stated he "made a mistake" about the financing and the trade in value of the car suddenly. After two days at the dealership, why did Anthony change his offer after I stated I would accept it? We were told that because the owners son drives new cars coming onto the lot, they lose their value and have to turn into CPO instead of a new car sale and so they cant negotiate on the price. This is poor ownership and not a customers problem. Additionally, if your phone calls at the dealership are recorded, I would urge you to go back and listen to them, so you can hear how in fact Anthony called us on the phone harassing us and told us that we were liars and never wanted to buy the vehicle. If that was the case, why would we come back a second time, to purchase it, and then when I asked for everything to be put in writing to detail the purchase out, all of a sudden Anthony changed the terms and told us he needs a Bourbon!? Not ONE customer was able to speak to a manager on both days that we were there. If Anthony is putting out so many fires at the dealership as he states, I think upper management needs to get involved in regards to how the dealership operates Went to Springfield Acura to attempt to purchase above vehicle. Sales was extremely disorganized. Couldnt find keys, etc. Once I was finally able to look at the car and attempted to sit down and run prices, it was a horrible experience. When asking about current interest rate promotions I was told "how would we know we arent the bank". When looking to speak to a manager, we waited, and then eventually the sales person came out and said "the manager doesnt want to speak with you, you can go". I was stunned and appalled and absolutely could not believe the level of unprofessionalism and rudeness that occured at that dealership. As a previous customer who had a terrific experience with prior car purchases there I was appalled at the quality of sales staff and management this time and it was honestly disgusting to be spoken to the way we were when trying to spend tens of thousands on a car. It would be nice to be contacted by someone above this nasty GM of the dealership

(Translated by Google) The service was terrible, the attitude towards me was awful. I called and made an appointment, they told me I could come without one, and when the head of maintenance arrived, they started speaking broken Spanish without knowing that I also speak Spanish. The attitude was terrible, a bad vibe from the moment I walked in, as if I had scolded everyone. I will never return here. Disqualified. (Original) Malo el service mala actitud ami persona llame hice una cita me dijeron que podía venir sin cita y cuando llego el jefe de los mantenimiento del ... Read More

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Google - Nov 11, 2025

(Translated by Google) The service was terrible, the attitude towards me was awful. I called and made an appointment, they told me I could come without one, and when the head of maintenance arrived, they started speaking broken Spanish without knowing that I also speak Spanish. The attitude was terrible, a bad vibe from the moment I walked in, as if I had scolded everyone. I will never return here. Disqualified. (Original) Malo el service mala actitud ami persona llame hice una cita me dijeron que podía venir sin cita y cuando llego el jefe de los mantenimiento del service empiezan hablar mal en español sin el saber que yo sé hablar español también muy pésima la mala actitud mala vibra desde que entre con con una actitud como si le hubiera regañado a cada uno no vuelvo aqui descalificado

Horrible experience. I Called about a specific vehicle on a Tuesday, confirmed availability, agreed on price, completed the credit invoice for the deposit to hold vehicle. I explained that I would be traveling 4.5 hours, from northern Connecticut to purchase the vehicle and would be completing the sale the following Monday morning. I Provided all requested information, photos of license, registration and had my agent email a copy of the new insurance ID indicating the VIN of the new car. I was in contact with the sales person numerous times that week, and was told on Friday that "they had ... Read More

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Google - Oct 12, 2025

Horrible experience. I Called about a specific vehicle on a Tuesday, confirmed availability, agreed on price, completed the credit invoice for the deposit to hold vehicle. I explained that I would be traveling 4.5 hours, from northern Connecticut to purchase the vehicle and would be completing the sale the following Monday morning. I Provided all requested information, photos of license, registration and had my agent email a copy of the new insurance ID indicating the VIN of the new car. I was in contact with the sales person numerous times that week, and was told on Friday that "they had everything they needed" from me. The following Monday morning, 15 minutes before arriving to purchase the vehicle I was called and told they had sold the vehicle, through a broker. No further explanation was given. No solution other than to purchase what they had on the lot, or to "come back in 3 -4 days" I have called on numerous occasions over the last two and a half weeks, in an attempt to get an explanation of what happened. Because I have not received a reply of any kind, nor any apology at any time other than being told by the Sales Manager when I arrived, "Unfortunately, sometimes these things happen." I feel that either this is the way that they customarily operate, or they don't care how I was treated, because I am not in their local sales area. Unethical business practice, bait and switch, taking advantage of an out of state buyer. 100% do not recommend.

I called the dealership, from Connecticut to inquire about availability of a red/orchid 2025 Integra Manual. Was told the car was available, agreed to price and Gave a deposit that day. Over the next two days, I completed paperwork, sent in insurance ID, and was told that the dealership said they had everything they needed from me. The following Monday morning, 15 minutes before arriving, to purchase the vehicle, I was told that they had sold the car. No explanation was given, no apology was given and no solution was given, other than to purchase what they had on the lot, ... Read More

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DealerRater - Oct 12, 2025

I called the dealership, from Connecticut to inquire about availability of a red/orchid 2025 Integra Manual. Was told the car was available, agreed to price and Gave a deposit that day. Over the next two days, I completed paperwork, sent in insurance ID, and was told that the dealership said they had everything they needed from me. The following Monday morning, 15 minutes before arriving, to purchase the vehicle, I was told that they had sold the car. No explanation was given, no apology was given and no solution was given, other than to purchase what they had on the lot, or come back in several days if they were able to locate the vehicle.

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nonstop calls from this dealer trying to sell me a car, despite already gotten a new vehicle in April. 1 star because spam calling.

I purchased my vehicle from Acura of Springfield in May 2024, and the service experience has been absolutely unacceptable. Every single time I schedule an appointment, I end up waiting for hours — only to be told the service isn’t done and I have to reschedule. This has disrupted my work and personal responsibilities countless times. Today was the final straw. I arrived for a scheduled appointment and was told the service would take about an hour to an hour and a half. After nearly two hours of waiting, I asked for a status update, only to be told that my ... Read More

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Google - Sep 30, 2025

I purchased my vehicle from Acura of Springfield in May 2024, and the service experience has been absolutely unacceptable. Every single time I schedule an appointment, I end up waiting for hours — only to be told the service isn’t done and I have to reschedule. This has disrupted my work and personal responsibilities countless times. Today was the final straw. I arrived for a scheduled appointment and was told the service would take about an hour to an hour and a half. After nearly two hours of waiting, I asked for a status update, only to be told that my truck hadn’t even been brought inside yet. I asked for my keys back because I had to leave for work. When they returned my vehicle, the hood was wide open — yet I was told the car had never even been looked at. Why was my hood open if no service had been done? Completely unacceptable. The customer service is unprofessional, dismissive, and careless. Calls go unanswered, I’m put on endless holds, and every visit feels like a mockery. For the amount of money I’ve spent on this vehicle, the lack of respect and service is insulting. I would strongly advise anyone considering this dealership to stay away. The service department is untrustworthy, unreliable, and does not value its customers’ time or business.

I had a very disappointing experience at Acura on Route 22. I came in with a tire issue, and instead of taking the time to look up my information in the system, they immediately told me I would have to pay out of pocket and then try to get reimbursed myself. Later, when I went back to my original dealer, I was informed that Acura on Route 22 could have easily processed my tire and wheel warranty claim directly — they just chose not to. It felt like they were more interested in getting money upfront than actually helping a customer. I expected ... Read More

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Google - Sep 19, 2025

I had a very disappointing experience at Acura on Route 22. I came in with a tire issue, and instead of taking the time to look up my information in the system, they immediately told me I would have to pay out of pocket and then try to get reimbursed myself. Later, when I went back to my original dealer, I was informed that Acura on Route 22 could have easily processed my tire and wheel warranty claim directly — they just chose not to. It felt like they were more interested in getting money upfront than actually helping a customer. I expected more honesty and better service from an Acura dealership. If you have a warranty, I strongly recommend going to the dealer you purchased from rather than wasting your time here. UPDATE: Thank you for your reply. I would like to clarify a few points regarding my experience. I was never given the opportunity to call the original dealership myself to obtain the information needed for my Tire and Wheel Service Contract. My concern was that it was presented to me as if, because I did not purchase my car directly from Springfield Acura, I would be required to handle the entire claim process on my own. Since then, the manager of your dealership has contacted me directly and offered to complete the claim on his end — but this was after I had already done the legwork myself. While I appreciate his assistance, I wish that option had been presented to me the day of my service, or at the very least at the time I sat down with the associate when I first brought in my vehicle. My feedback is simply that clearer communication and offering all available options up front would have made the process smoother and prevented unnecessary frustration.

Update Springfield Acura wrote below that they were trying to contact me. They tried to get me to still buy the car a month later. I am an essential worker who needed to get back and forth to work they instead tried to ruin my credit. I really did not want to start 2026 with a lawsuit but I was close to purchasing a home until this traumatic experience Update I just had to file criminal fraud charges. Springfield Acura is still lying about a car that was returned. They used my signature to secure new insurance without my knowledge backdated ... Read More

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Google - Sep 6, 2025

Update Springfield Acura wrote below that they were trying to contact me. They tried to get me to still buy the car a month later. I am an essential worker who needed to get back and forth to work they instead tried to ruin my credit. I really did not want to start 2026 with a lawsuit but I was close to purchasing a home until this traumatic experience Update I just had to file criminal fraud charges. Springfield Acura is still lying about a car that was returned. They used my signature to secure new insurance without my knowledge backdated the information. If everything the did was right they would not need to alter information. They did not have permission to use my signature on this insurance. I now have to file a charge against Allstate as well for insurance I never owned. This dealership is full of crooks do not trust them. Update as of 10/30 ACURA has run my credit 5 times in an attempt to ruin my credit to w me accountable for a car they currently have in their possession. I have had to file yet another complaint and have to start legal proceedings to get to cease and desist using my information or my signature . This is after the loan was cancelled. This shows they will use your information when ever they want Had Will not convinced me to put my deposit on my credit card I would have lost my deposit. The way Sammy just tried to bully me into accepting paying over market price was disgusting the bank they used also tried to hold me up. The car will sit there until they pick it up. I’m going to get a car this weekend. Since I had the credit and the cash already. I can not believe they took my signature and placed it on this document

I cannot accurately rate this location given that I was completely ignored during my visit. I walked in the dealership 95% prepared to purchase a car. Unfortunately no one introduced themselves or offered to assist me. I was there for 20 minutes. I watched the salesmen approach others and offer assistance, but not me. I was forced to continue my car shopping journey elsewhere. I was properly greeted at every other dealership and ultimately purchased an SUV at one of those locations.

I wasn't very pleased with my experience with the service department. I brought my car in for it's first service and complained about a number of problems I was having with the car. It took 3 hours and none of the problems were corrected. I was told they couldn't correct them and basically live with it.

I visited Springfield Acura to lease a 2024 Acura ZDX Type S. My salesperson, Richard, was polite, professional, and genuinely tried to work with me — I appreciated that. Unfortunately, my experience with the sales manager was the complete opposite. After making a reasonable offer based on real market rates, the manager refused to provide any clear counteroffer. Instead of working with me, he became argumentative, evasive, and disrespectful. He didn’t offer a structured lease breakdown or written numbers — just played games and tried to pressure me into a much higher monthly payment without justification. I left the dealership, but because ... Read More

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Google - Jul 30, 2025

I visited Springfield Acura to lease a 2024 Acura ZDX Type S. My salesperson, Richard, was polite, professional, and genuinely tried to work with me — I appreciated that. Unfortunately, my experience with the sales manager was the complete opposite. After making a reasonable offer based on real market rates, the manager refused to provide any clear counteroffer. Instead of working with me, he became argumentative, evasive, and disrespectful. He didn’t offer a structured lease breakdown or written numbers — just played games and tried to pressure me into a much higher monthly payment without justification. I left the dealership, but because Richard had been respectful, I gave them another chance and called back. It felt like they took that as a sign of desperation, and instead of trying to earn my business, they became even more rigid with pricing. At no point was I given a clear or fair lease structure — just more back-and-forth with no transparency. Here’s the kicker — I later received the exact deal I had asked for from another Acura dealer. If another dealer can honor that price, why couldn't Springfield Acura? It’s clear they weren’t interested in being fair — only in maximizing profit at the customer’s expense. I ended up walking away for good and have since found much better offers with other dealerships. In my opinion, if you value transparency, professionalism, and respect as a customer, you will be better served elsewhere.

Warranty Extension for Rear Active Dampers I had this recall around 2017 and I took my Acura MDX to the Springfield location for location convenience, they took my vehicle and I was told the recall service had been completed and that the electronic dampers were replaced as required. Recently, I took the same vehicle to Acura of Bridgewater, NJ for a sensor replacement and a routine inspection. To my surprise, I was informed that: The rear shocks were completely blown, and appeared to be aftermarket rather than genuine Acura parts. Although there were no dashboard warnings (which likely means they were ... Read More

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Google - Jul 24, 2025

Warranty Extension for Rear Active Dampers I had this recall around 2017 and I took my Acura MDX to the Springfield location for location convenience, they took my vehicle and I was told the recall service had been completed and that the electronic dampers were replaced as required. Recently, I took the same vehicle to Acura of Bridgewater, NJ for a sensor replacement and a routine inspection. To my surprise, I was informed that: The rear shocks were completely blown, and appeared to be aftermarket rather than genuine Acura parts. Although there were no dashboard warnings (which likely means they were technically electronic), the parts installed clearly weren’t of OEM quality — and they failed prematurely. This raises serious concerns about the integrity of the recall service performed at Acura of Springfield. When it comes to recalls, especially those involving suspension and safety, customers should be able to trust official Acura dealerships to use proper OEM parts and perform the work to manufacturer standards — not cut corners with inferior replacements. I’m sharing this to warn other Acura owners: always request documentation, ask questions, and verify the parts and service — even at a dealership. Very disappointing experience.

ALL BUYERS, 17 Jul 25. I attempted to work with Samantha Hunter, the Internet Sales Manager at Springfield Acura in NJ, regarding a vehicle I’m interested in. I asked for updated photos because the car was clearly dirty from the online photos. Take a look at the images provided and the conversation. Despite multiple requests, she has completely ignored me. As a loyal Acura owner originally from Jersey, plus being a ret Marine, who’s purchased my last two vehicles online, including one from New Jersey. I expect basic professionalism, respect, and communication. Instead, I got silence. Samantha Hunter’s lack ... Read More

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Google - Jul 17, 2025

ALL BUYERS, 17 Jul 25. I attempted to work with Samantha Hunter, the Internet Sales Manager at Springfield Acura in NJ, regarding a vehicle I’m interested in. I asked for updated photos because the car was clearly dirty from the online photos. Take a look at the images provided and the conversation. Despite multiple requests, she has completely ignored me. As a loyal Acura owner originally from Jersey, plus being a ret Marine, who’s purchased my last two vehicles online, including one from New Jersey. I expect basic professionalism, respect, and communication. Instead, I got silence. Samantha Hunter’s lack of response is not just unprofessional, it’s unacceptable. It sends a clear message that this dealership doesn’t value serious buyers. If this is how Springfield Acura allows its staff to treat potential customers, no one should waste their time here. Let me be blunt: Samantha Hunter has no business being in a customer-facing role and should be removed immediately. She is costing this dealership business and damaging its reputation.

My experience at Springfield Acura was excellent! I walked in and was immediately greeted by a friendly receptionist. Since I had an appointment, I was immediately connected to Damian. We had done our research and already knew what we wanted. We also had a trade-in, and Damian listened carefully to our goals for both the trade-in and our new lease. Damian and his team made the entire process very seamless! When all was said and done, Damian literally rolled out the red carpet to our new car and took his time explaining all the features. Overall, Springfield Acura's staff ... Read More

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DealerRater - Jul 14, 2025

My experience at Springfield Acura was excellent! I walked in and was immediately greeted by a friendly receptionist. Since I had an appointment, I was immediately connected to Damian. We had done our research and already knew what we wanted. We also had a trade-in, and Damian listened carefully to our goals for both the trade-in and our new lease. Damian and his team made the entire process very seamless! When all was said and done, Damian literally rolled out the red carpet to our new car and took his time explaining all the features. Overall, Springfield Acura's staff is friendly, knowledgeable, and efficient, making for an exceptional visit. Ask for Damian – he's fantastic!

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Tried to order 2 bolts … just 2 bolts lol . Im a hvac and deisel Tech work for myself , i deal with picking up parts all the time. I really dont understand how i got such a hard time for two bolts . I have no issues with Women being in the field. But the young lady at parts needs to be trained . I placed an order for 2 engine mounts bolts and she order 1 after 10 mins of trying to describe which bolt it is. So i called back to make sure she updated the order . She never did , call back 2 -3 hrs later no ... Read More

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Google - Jun 13, 2025

Tried to order 2 bolts … just 2 bolts lol . Im a hvac and deisel Tech work for myself , i deal with picking up parts all the time. I really dont understand how i got such a hard time for two bolts . I have no issues with Women being in the field. But the young lady at parts needs to be trained . I placed an order for 2 engine mounts bolts and she order 1 after 10 mins of trying to describe which bolt it is. So i called back to make sure she updated the order . She never did , call back 2 -3 hrs later no answer , long story short she stop answer my calls . I had to call reception to get through. Some guy claim he added to the invoice , next day i call no one answers , guess im blacklisted over 2 bolts lol . IF YOU DONT LIKE YOUR JOB OR CANT DO IT .. GET A NEW ONE ! Lol Have a great day Acura .. the Acura dealership in Verona nj is way better and more professional. Go there !

1st experience in a dealership & officially my worst experience, we were set on an offer for a Acura type S, I even put a $500 deposit, I had to get a check for a car loan which took me a week to get the check, then then 2 days later I called my insurance to already have the car registered under my name & it was finalized, Monday comes & it’s Memorial Day, I had work & I called Acura to make sure I can go after work and they told me they close at 5pm and I told them ... Read More

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Google - May 27, 2025

1st experience in a dealership & officially my worst experience, we were set on an offer for a Acura type S, I even put a $500 deposit, I had to get a check for a car loan which took me a week to get the check, then then 2 days later I called my insurance to already have the car registered under my name & it was finalized, Monday comes & it’s Memorial Day, I had work & I called Acura to make sure I can go after work and they told me they close at 5pm and I told them if the sales associate is willing to stay at 5:20 because that’s the time I will arrive coming out of work, the sales associate did not pick up my phone call, I left him a voice message and still did not consider on calling me back or texting me back. I call today(Tuesday) the sales associate twice & he still did not answer me, I called him back the 3rd time, that’s when he answered me & told me the deal is off if I want the car & I quote “you pay $1000” why do I need to pay $1000 more if we had a deal already ?, went in person to talk to them again because I already had the check, the veichle already under my name & yet they did not give it to me, sales manager was also being very unprofessional as well, can’t believe this was my first time about to purchase a car from Acura, which I loved the cars but with this experience it just disgusted me by the unprofessional way they handle things, if the deal was “off” then why wouldn’t they tell me that before calling my insurance, going to the bank, talking to the bank to get this check in my hand so I can get the car. Very very unprofessional, please if you have another dealership you can go to go there, don’t go here, worst experience I’ve ever had, don’t wish this experience on my worst enemy. On top of that the sales associate told me “if I want the car you have to pay $1000” at this point there not a dealership of there word, how are you going to charge me more after we already made a deal and I came with everything in my bag, check & insurance & yet they still denied me. Can’t believe I had to witness this way & especially in a Acura dealership, I thought Acura dealership is all about caring for there customers, making them happy, & filling there needs & provide excellent service, but that’s not it. It’s the complete opposite.

Update: Thank you for your previous message. Unfortunately, I’ve been unable to reply directly, so I wanted to follow up here. I have not received any calls or text messages, and I’m unsure of how contact was attempted. I also did not hear my name being called—though that may be understandable, as I was intermittently resting at the time. That said, my primary concern remains the same: this situation was, and continues to be, a serious safety issue. It posed a potential risk not only to myself but also to others on the road. At no point ... Read More

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Google - May 21, 2025

Update: Thank you for your previous message. Unfortunately, I’ve been unable to reply directly, so I wanted to follow up here. I have not received any calls or text messages, and I’m unsure of how contact was attempted. I also did not hear my name being called—though that may be understandable, as I was intermittently resting at the time. That said, my primary concern remains the same: this situation was, and continues to be, a serious safety issue. It posed a potential risk not only to myself but also to others on the road. At no point was a viable or even temporary solution offered to ensure I could return home safely. I ultimately had to rely on my own research to find a workaround. While I understand that this is a business, I do hope that there can be more consideration for the safety and well-being of customers in situations like this. A little empathy and attentiveness can go a long way. Thank you for taking the time to read this. I went in today straight after work. The driver side mirror decided it wanted to slide out of place. I went in to get it checked and hopefully fixed, with an oil change since I was due. I fell asleep waiting and when I woke up my paper work was right beside me, with my key. Nothing was explained about my rear view mirror. So I paid thinking they were able to fix it. Got to my car the rear view mirror is hanging on by a thread, worse off than it was before. I go back into talk to the rep and asked if it would be fixed. She says it can't be fixed that I would have to order another mirror. The part would cost $600. I usually get the quote before my service was done since that was the original reason that I came in. Nothing was done with my mirror in the meantime, even though it was safety concern and especially since they made it much worse. She just told me to call or come back If I changed my mind. First time I was really disappointed in the service I received.

The dealership had us sign lot of paperwork for a new EV but didn't provide us with a charge which is standard everywhere. They said we signed off on paperwork but never gave us a copy. Every EV should come with a the ability to charge the car. Now they want us to pay $300 for something that should have been standard. HORRIBLE MANAGEMENT. HORRIBLE CUSTOMER SERVICE!!!! STAY AWAY!!!! FILED A COMPLAINT WITH THE STATE!!!

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the ... Read More

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Google - May 10, 2025

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the second key fob and floor mats. A malfunctioning side mirror, which should have been addressed during inspection, was also overlooked. I reached out multiple times by email, letter, and phone with no formal response. Even after Acura corporate acknowledged the issue and tried to help, the dealership’s sales management team never followed up. Very disappointing experience overall. I expected more professionalism and accountability—especially when it involves trust and safety. I hope others ask detailed questions before assuming a vehicle is truly CPO.

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the ... Read More

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DealerRater - May 9, 2025

I purchased a 2020 Acura MDX from Acura of Springfield on March 26, 2025, under the impression that it was a Certified Pre-Owned (CPO) vehicle. However, I later learned that the certification was not completed until May 1—more than a month after the sale and delivery. This means the car was sold as CPO when it was not officially certified, which is misleading and unacceptable. I paid a premium for CPO benefits that are supposed to be in place before taking delivery, including the 182-point inspection and extended warranty. I also had to follow up multiple times to get basic items like the second key fob and floor mats. A malfunctioning side mirror, which should have been addressed during inspection, was also overlooked. I reached out multiple times by email, letter, and phone with no formal response. Even after Acura corporate acknowledged the issue and tried to help, the dealership’s sales management team never followed up. Very disappointing experience overall. I expected more professionalism and accountability—especially when it involves trust and safety. I hope others ask detailed questions before assuming a vehicle is truly CPO.

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I think the policys Acura are imposing are ridiculous. They want you to wear your engine down 7500 miles on one oil change and refuse to change it for free even under your 24k mile mark. You have to be under 15% now. Anyone who knows anything about cars knows no oil change should exceed 3000 miles if you really want to take care of your motor. This is just another cheap scheme to suck money out your pockets and degrade your car even faster. Shame on you Acura. This company used a great bridge between luxury and affordability. Don’t listen to ... Read More

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Google - May 5, 2025

I think the policys Acura are imposing are ridiculous. They want you to wear your engine down 7500 miles on one oil change and refuse to change it for free even under your 24k mile mark. You have to be under 15% now. Anyone who knows anything about cars knows no oil change should exceed 3000 miles if you really want to take care of your motor. This is just another cheap scheme to suck money out your pockets and degrade your car even faster. Shame on you Acura. This company used a great bridge between luxury and affordability. Don’t listen to the sales pitch’s on service it’s all BS

When the sales person confidently told me the Due At Signing here means Down Payment...I know this is the place I should never come back. The guy is still trying his best to fool you, not help. The worst sales are the one who think they are way much smarter than the customers, and the customers know nothing about the deal.

DO NOT BUY FROM HERE!!!!! Horrible manager… only talked about how he needed to make money on the sale. Didn’t talk directly to me… only my husband even though I was the one purchasing and asking the questions. Tried forcing us to buy an OPTIONAL warranty we didn’t want again only because he needed to “make money on the sale” so instead he didn’t make a sale and lost out on a $50,000 sale due to his incompetence and arrogance and neglect to customer care and satisfaction

Very dissapointed with the service department. Scheduled an appointment to only find out they won't do the basic maintenance because my gauge is more than 20%. They will only accept the complimentary oil changes if its on the 20%, non-negotiable, even if you dont drive much. Otherwise, they will charge you. When I got the car, less than a year. I was told 2 years of free service, but no one told me the fine print. The only dismissive answer i got was they don't want customers to abuse it, and I told the service manager to look at the records ... Read More

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Google - Apr 9, 2025

Very dissapointed with the service department. Scheduled an appointment to only find out they won't do the basic maintenance because my gauge is more than 20%. They will only accept the complimentary oil changes if its on the 20%, non-negotiable, even if you dont drive much. Otherwise, they will charge you. When I got the car, less than a year. I was told 2 years of free service, but no one told me the fine print. The only dismissive answer i got was they don't want customers to abuse it, and I told the service manager to look at the records and should base it there. I've never gotten a maintenance with my brand new Rdx from them and might never will after getting dismissed like that. I know I overpaid for the car, too, and even the sales didn't want to help me with a complimentary oil change. I guess it's my fault for wanting to take care of the car. Being on top management in customer service will always want to listen to what customers have to say. This dealership, I guess, does not care. P.s. I went to acura bridgewater a few miles down and got it done there. I didn't even say anything, and they did it for me for free. No questions asked. Free oil change, tire rotation, wash, and vacuum. Very dissapointed with the springfield location, knowing the fact that I overpaid for the car itself.

My bad experience could've been avoided had I not trusted them and did my due diligence, lesson learn. Ask for proof of maintenance and asked what exactly was done. As a customer service by profession, they have very little. Events: I called ahead to find out how much my car is worth on trade in. Michael tells me to click a link which gives me 17k, I decline, the call ends, only person that was honest. Samantha, calls me back tells me they might be able to get me more, I instructed her has to get closer to 20k ... Read More

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Google - Mar 26, 2025

My bad experience could've been avoided had I not trusted them and did my due diligence, lesson learn. Ask for proof of maintenance and asked what exactly was done. As a customer service by profession, they have very little. Events: I called ahead to find out how much my car is worth on trade in. Michael tells me to click a link which gives me 17k, I decline, the call ends, only person that was honest. Samantha, calls me back tells me they might be able to get me more, I instructed her has to get closer to 20k and that i live 1 hr away puts me on hold states they could, spoiler they didn't. While test srive, salespeople acknowledged the knocking sound in the back he reiterated the certified pre-own would’ve picked it up, and nothing is wrong. Sales concluded and kudos to them. I take it to my local acura, they gave me the diagnostic(see picture). I called back 2x with voicemails to Mr phil the manager who never called back. They did call me to charge me for the shipping of the plate. No resolution, the fluids are not included in the certification. I will have to cover a change of tire, awd/transmission fluid change and thankfully acura warranty covered the sway bar end link.

Very unethical and disloyal business. After emailing back and forth showing interest in a specific vehicle I made an appointment for a test drive. I drove an hour from my home only to experience a bait and switch. They told me the car we had been discussing was sold as of Saturday. To add to insult I was told they display vehicles online for a lower price just to reel in customers only to then charge a higher price.

Samantha and Monta’ are horrible! DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. They give you the runaround They do not answer calls. They push your call to the voicemail. They prescreen the calls when you’re calling about a complaint you can’t get anyone on the phone. They push your call to the voicemail. They prescreen the call when you’re calling about a complaint. You can’t get anyone from an upper management standpoint to get on the phone to help resolve your issue. Poor Customer Service!!! Stay away from this place!!!!

Wasting time and energy. I gave them my offer; everything was very simple—a yes or no answer. They made me go there three times, and finally, they gave me a number that is not even close to what I offered. Thank you; you made me drive there for an hour in traffic.